If the debug suggestions listed previously do not resolve the issue, open a support case to have the appropriate AMD expert assist with the issue.
To create a technical support case, see the Service Portal web page.
Items to include when opening a case:
- Detailed description of the issue and results of the steps listed previously.
- Attach a value change dump (VCD) or wave log format (WLF) dump of the simulation.
- Attach the XCI/XCO file from the IP.
- If any modifications are updated to the IP generated out of Vivado and reasons for doing the changes.
- The
.iladump of the Hardware captures optionally, if available.
To discuss possible solutions, use the User Community.